Conversational access to operational data
Query case activity, balance distribution, team workload, and records requiring follow-up using natural language.
LEGAL OPERATIONS AND CALL CENTER MANAGEMENT
Case management, call center operations, and team workflows
in one system.
HukukCRM was developed to bring together case tracking, debtor communication, call center operations, team management, and reporting for legal practices handling large case portfolios. The system provides a centralized operational view covering case assignment, communication records, VOIP data, team activity, reporting, and AI-assisted analysis.
Independent server architecture · Customizable workflow structure
HukukCRM / Management viewMANAGEMENT PANEL
H
From the operational overview to case detail.
The information required for daily operations remains in the same workspace.
01Independent VPS architecture
02Production environment hosted in Türkiye
03Scalable data and file infrastructure
04Modular structure adaptable to operational workflows
AN INTEGRATED OPERATIONAL WORKFLOW
From initial case registration to end-of-day reporting.
HukukCRM manages case information, communication history, user activity, and operational reporting within a connected data structure. The objective is to improve information access across large portfolios, reduce repetitive manual work, and make team activity measurable and traceable.
01 / ENFORCEMENT AND COLLECTION CASE MANAGEMENTThe operational history of each case
The operational history of each case
in one place.
Case details, balances, contact records, communication notes, and operational history are available within a common workspace. Advanced filters and bulk operations allow large case portfolios to be searched, reviewed, and managed efficiently.
- Tracking of active, completed, and transferred cases
- Filtering by user, status, date, and balance
- Bulk data import, case assignment, and export
- Identification of inactive cases
CLIENT AND CASE SUMMARY
Key case information
at a glance.
Current balance, case status, department, and responsible user can be viewed from a single screen. Commitment dates, case markers, and transitions between active, completed, or transferred workflows can be managed within the same record structure.
- Case-related reminders
- Commitment date and status tracking
- Quick navigation between previous and next case
CONTACT INFORMATION AND CALL HISTORY
Communication history
as part of the case record.
Phone numbers and address records associated with a case are stored together with their type, description, and registration date. Where telephony integration is enabled, users can initiate calls from the case screen and review previous call activity.
- Multiple phone numbers and addresses per case
- Descriptions and classifications for contact records
- Call initiation and access to call history from the case interface
Calling functions and call-record coverage depend on the telephony infrastructure used by the organization.
CASE ACTIVITY OVERVIEW
Case and balance
reporting.
Case reviews, active portfolios, total balances, and user activity can be analyzed within selected date ranges. Reporting screens support filtering, comparison, and export across large data sets.
02 / VOIP INTEGRATIONAn operational view
An operational view
of call traffic.
Call records received from the telephony system can be evaluated together with case and user data inside HukukCRM. Incoming and missed calls, call duration, and user-based call statistics are presented within a common reporting layer.
- Search by date, phone number, extension, and user
- Incoming and missed call tracking
- User-based telephony reports
- Answer rate and average call duration
The available VOIP functionality depends on the telephony and PBX infrastructure used in each deployment.
03 / AI-ASSISTED ANALYSISQuery operational data.
Query operational data.
Evaluate results in context.
The AI layer developed for HukukCRM extends standard reporting with natural-language data queries and operational analysis. Users can ask questions only within the scope of their role and department permissions and can continue the analysis through contextual follow-up questions.
Automated activity reports
Scheduled reports summarize daily operational activity for managers and team members.
Permission-aware data access
The AI layer operates within the application’s existing role- and department-based authorization model.
04 / TEAM COMMUNICATION AND OPERATIONS
Case teams and call center teams in the same workspace.
Messaging and file sharing
The system includes direct messaging between users as well as a shared communication channel. Documents can be exchanged through the messaging interface, while new messages and relevant activity can be surfaced through notifications.
Tasks and reminders
Tasks can be assigned to individual users and tracked by priority, due date, status, and completion notes. Case-related reminders can be used to schedule future calls and operational follow-up.
DAILY TEAM ACTIVITY OVERVIEW
Workload and user activity
viewed together.
Case distribution, completed actions, communication notes, online time, and break periods can be reviewed within the same operational context. These metrics provide visibility into daily workload and activity rather than generating a single performance score.
05 / COLLECTION AND PAYMENT TRACKINGPayment and balance management
Payment and balance management
connected to the case workflow.
The HukukCRM data model allows payment records, commitment information, and balance movements to be linked to case activity. Collection interfaces and reporting structures can be adapted to different operational models.
Modular and customizable structure01
Payment and commitment tracking
02
Case-related balance management
03
Operational reporting based on workflow requirements
06 / MOBILE MANAGEMENT VIEWKey operational indicators
Key operational indicators
on mobile devices.
The mobile management interface was developed to provide access to essential operational indicators outside the desktop environment. Case activity, call data, and online user status can be reviewed through a mobile interface. The management view is designed for use through a mobile web interface and can also be deployed through Android and iPhone applications.
Daily overviewUser statusActivity trends
07 / SECURITY AND INFRASTRUCTURE
Permission-controlled access.
Isolated system architecture.
HukukCRM uses a role- and department-based authorization model together with activity logging and session controls. Each deployment can operate within an independent server environment.
IP access control
Authorized IP addresses can be defined, edited, enabled, or disabled through the administration interface.
Role and department permissions
Access to case and operational data can be restricted according to user responsibilities, roles, and departmental scope.
Identity data masking
Sensitive identity information can be masked in the user interface to reduce unnecessary exposure of personal data.
Session and activity tracking
User sessions, inactivity periods, automatic break/logout actions, and significant system activity can be recorded for operational traceability.
SYSTEM INFRASTRUCTUREA custom web application running
A custom web application running
on an independent server environment.
The HukukCRM production environment operates on an independent VPS architecture. System resources can be scaled according to data volume and operational workload. The current production infrastructure is hosted in Türkiye.
Custom PHP application layer
The server-side application was developed in PHP without relying on a backend framework. MariaDB is used for the data layer, while Bootstrap, jQuery, and DataTables are used in the user interface. Large data tables use server-side querying and pagination.
Modular development and integration
Case management, user authorization, call center integration, reporting, task management, and the AI layer are developed as separable functional modules. External telephony systems and additional data sources can be connected through dedicated integration points.
Data controls supporting GDPR processes
Role-based access, identity data masking, activity logs, and session controls can be used to support data minimization and access-control processes associated with GDPR. Data exchange with external services must be assessed separately according to the scope and nature of each integration.
Server-side processing for large data sets
Filtering, searching, sorting, and pagination for high-volume records are processed on the server. This approach reduces unnecessary data transfer to the client when working with large portfolios.
HUKUKCRM PROJECT
A project that brings legal operations
into a single system.
HukukCRM was developed to combine case management, call center operations, team communication, task management, reporting, mobile management, and AI-assisted analysis within a single application. The live demo provides access to the core user flow and interface structure of the system.